standards and complaints

We aim to provide a high standard of professional service. However, if you are unhappy about any aspect of the service you have received, or about the bill, please speak to me in the first instance. If that does not resolve the problem to your satisfaction, there are a number of options available:

1. You may be entitled to ask the Legal Ombudsman to consider the complaint. Please note that the Ombudsman only accepts complaints from individuals and certain small businesses and organisations, details of which are available on the Ombudsman’s website at www.legalombudsman.org.uk. If you are entitled to make a complaint to the Ombudsman, you must normally do so within six months of receiving a final written response from us about your complaint. The contact details for the Legal Ombudsman are: PO Box 15870, Birmingham, B30 9EB (email: enquiries@legalombudsman.org.uk; tel: 0300 555 0333).
2. If you are not entitled to complain to the Legal Ombudsman and you believe it is a matter of professional misconduct or a breach of the SRA Code of Conduct, you may complain to the Solicitors Regulation Authority at The Cube, 199 Wharfside Street, Birmingham B1 1RN, tel no: 0870 606 2555.
3. If you have concerns about a bill, you may apply to the court for an assessment of our bill under Part III of the Solicitors Act 1974, however, please note that the Legal Ombudsman may not consider a complaint about the bill if you have applied to the court for assessment of it.